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Your American Express® Card(s) is suspended.
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Update your KYC to reactivate your Card Account
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Dear Cardmember,
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In line with regulatory requirements, you’re required to provide your Know Your Customer (KYC) details. After multiple reminders, we haven’t received the required KYC documentation necessary linked to your Card Account. Your American Express® Card(s), including any Supplementary and Corporate Card(s), has been suspended.
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If your KYC information is not successfully validated within 65 days from the date of this communication, your Card(s) will be cancelled.
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How to validate your KYC
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Visit Online Card Account and tap “Start Re- KYC” on the pop-up.
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Review your KYC details to ensure they’re accurate.
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If there are no changes, submit your confirmation.
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If updates are required, select “Edit” and follow the next steps.
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Please note, if you haven’t registered your Card Account for Online Services, click here to register.
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To continue enjoying the benefits of your Cardmembership, please validate your KYC details as soon as possible to reactivate your Card.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, Monday to Friday (excluding public holidays)
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC007
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